Question 1

How quickly can you fix my cable issues?

Accepted Answer

Cable issues are among the most common garage door problems we encounter, and we understand the urgency—a broken cable means your door won't operate safely.   At Garage Door Nordland, we prioritize cable repairs with same-day service in most cases. When you call us, our dispatch team will work to get a technician to your location within hours, not days.  Our service vehicles are fully stocked with cables for all major door brands and sizes, which means most cable repairs can be completed in a single visit lasting 30-60 minutes. We'll inspect the entire cable system, replace the damaged cable(s), and test the door multiple times to ensure smooth, safe operation.  For emergency situations where your car is trapped or your home security is compromised, we offer immediate dispatch with technicians available 24/7. Just let us know it's an emergency when you call, and we'll prioritize your service call.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons, and understanding these causes can help you prevent future problems:  1. Normal Wear and Tear Cables are under constant tension and cycle thousands of times over their lifespan. Most cables are rated for 10,000-20,000 cycles. If you use your garage door 4 times daily, that's about 7-14 years of use before natural wear becomes a concern.  2. Rust and Corrosion In our Pacific Northwest climate, moisture is a major factor. Salt air near the coast and general humidity can cause cables to rust from the inside out, weakening them before visible damage appears.  3. Improper Installation Cables installed with incorrect tension, wrong size, or poor routing will fail prematurely. This is why professional installation matters.  4. Broken Springs When a torsion spring breaks, the sudden release of tension can damage or fray cables. Cables and springs work together, so spring failure often leads to cable problems.  5. Pulley Problems Worn or misaligned pulleys create extra friction that wears cables unevenly, leading to fraying and eventual failure.  Prevention Tips: - Schedule annual maintenance inspections - Keep cables lubricated with silicone spray - Replace cables in pairs when one fails - Don't ignore unusual sounds or jerky door movement  Our technicians inspect cables during every service call and can spot early warning signs before a complete failure occurs.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new wood garage door is a significant investment in your home, and we want to make it accessible for every homeowner. We offer several financing options to fit your budget:  Financing Options: - 0% Interest for 12 Months: For qualified buyers, pay no interest if paid in full within 12 months - Low Monthly Payments: Spread the cost over 24-60 months with competitive rates - Same-Day Approval: Quick credit decisions so you can get your project started  Why Invest in a Wood Door? Wood garage doors offer unmatched beauty and can significantly increase your home's curb appeal and value. They're especially popular in our region's craftsman and traditional homes. While the upfront cost is higher than steel doors, many homeowners find the aesthetic value worth the investment.  What's Included in Our Quotes: - Premium wood door materials - Professional installation - Removal and disposal of old door - Weather sealing and hardware - 1-year installation warranty - Manufacturer's warranty on materials  Getting Started: 1. Schedule a free in-home estimate 2. Choose your wood door style and finish 3. Apply for financing (takes just minutes) 4. Schedule your installation date  Call us at (360) 322-1882 or fill out our contact form to discuss your wood door project and financing options. There's no obligation, and we're happy to answer any questions about the process.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage door styles and materials to match any home and budget:  Materials: - Wood Doors: Natural beauty with excellent insulation; available in cedar, redwood, and hemlock - Steel Doors: Durable, low-maintenance, available in many styles and insulation levels - Fiberglass Doors: Ideal for coastal areas; resistant to salt air and humidity - Aluminum Doors: Modern, lightweight, perfect for contemporary homes - Composite Doors: Wood-look without the maintenance  Styles: - Traditional raised panel - Carriage house/barn style - Contemporary/modern with glass panels - Flush panel for clean, minimal look - Custom designs to your specifications  We're authorized dealers for major brands including Clopay, Amarr, Wayne Dalton, and CHI. Schedule a free consultation to explore your options!

Question 5

How long does a garage door installation take?

Accepted Answer

Most residential garage door installations are completed in 4-6 hours in a single visit. Here's a typical timeline:  Morning arrival (usually 8-9 AM) - Remove existing door and hardware - Inspect and repair tracks if needed - Install new door panels and hardware  Mid-day - Install springs and cables - Mount and program opener (if included) - Install weather sealing  Afternoon wrap-up - Test door operation multiple times - Adjust spring tension for smooth operation - Program remotes and keypads - Walk you through operation and maintenance - Clean up work area  Factors that may extend installation: - Custom or oversized doors - Structural modifications needed - Old door removal complications - Adding new opener to existing door  We'll provide a specific time estimate during your consultation based on your project's requirements.

Question 6

Do you provide emergency garage door service?

Accepted Answer

Yes! We offer 24/7 emergency garage door service.  We understand that garage door emergencies don't follow business hours. Whether it's 2 AM or a holiday, our technicians are ready to respond.  What qualifies as an emergency? - Door won't close (security risk) - Car trapped inside garage - Broken spring or cable - Door fell off tracks - Storm damage - Break-in damage  Our Emergency Response: - Immediate dispatch to your location - Average arrival time under 1 hour - Fully stocked trucks for most repairs - No overtime or holiday surcharges - Same quality service as scheduled appointments  To request emergency service: Call (360) 322-1882 and select the emergency option, or let our answering service know it's urgent. We'll dispatch a technician immediately.

Question 7

What does your warranty cover?

Accepted Answer

We stand behind our work with a comprehensive 1-Year Warranty on All Work:  Labor Warranty (1 Year) Covers all workmanship on installations and repairs. If anything we installed or repaired fails due to our work, we'll fix it at no charge.  Parts Warranty Varies by component: - Springs: 1-3 years (depending on cycle rating) - Cables: 1 year - Openers: Manufacturer warranty (typically 5-10 years) - Doors: Manufacturer warranty (varies by brand/model)  What's NOT covered: - Damage from accidents or misuse - Normal wear on moving parts - Damage from power surges - Modifications by others  Our Warranty Promise: We don't make you jump through hoops. If you have an issue with our work, call us, and we'll make it right. It's that simple.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance once per year for optimal performance and longevity. Think of it like an annual checkup for one of your home's largest moving parts.  Annual Maintenance Includes: - Complete safety inspection - Spring tension adjustment - Lubrication of all moving parts - Track alignment check - Weather seal inspection - Opener safety sensor test - Battery backup test (if applicable) - Hardware tightening - Balance testing  Benefits of Regular Maintenance: - Extends door lifespan by years - Prevents costly emergency repairs - Maintains manufacturer warranty - Ensures safe operation - Keeps door operating quietly  Signs You Need Service Sooner: - Unusual noises (grinding, squeaking) - Door moves unevenly - Slow response to opener - Door reverses unexpectedly - Visible wear on springs or cables  Our maintenance plans include priority scheduling and discounts on repairs. Call us to learn more!

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